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I no longer have the email registered to my Atlassian account

Gustavo Greguer de Souza
Gustavo Greguer de Souza April 9, 2023

Good morning ....

I no longer have access to the email registered in the Jira because it has been deactivated.

I tried to update my email but to validate this update I have to log in with my account password (I don't remember).

Is there any other way to regain this access so that this email change/update will take effect?

 

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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April 9, 2023

Welcome to the Atlassian Community!

Without access to the old email address, you are pretty much stuck here.  Have a read through https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/ to see what else you can do other than trying to reset the password via email.

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Gustavo Greguer de Souza
Gustavo Greguer de Souza April 11, 2023

I was able to access my account . Thanks   

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