I need to enable only few Agents in JIRA Service Desk to comment customers directly

  • Would it be possible to restrict the permission of few/group of agents in JIRA service desk to directly reply to customers?

we have support teams and service desk team, currently we have agents JSD for all teams, now I need to restrict the support teams comments to customers. 


1 answer

Hi Ragav,


I have the exact same question! One of our teams would like to restrict who can send the customer a comment on the tickets. Did you ever figure out a solution for this? It doesn't look like you ever got an answer from anyone.



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