There is a Suggestion that fits what you're trying to do that you can find at JSDSERVER-3387: As an admin, ability to specify which columns show in Service Desk requests page.
Please take a look at the ticket and if you agree that the request matches vote on the issue and add your use case to the comments. Once you do that you'll be notified of any updates to the ticket.
Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...
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