I need to display the additioanl field in the Customer Portal list of open requests?


I need to be able to display additional fields in the Customer Portal lists of open requests.

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There is a Suggestion that fits what you're trying to do that you can find at JSDSERVER-3387: As an admin, ability to specify which columns show in Service Desk requests page.

Please take a look at the ticket and if you agree that the request matches vote on the issue and add your use case to the comments.  Once you do that you'll be notified of any updates to the ticket.



Hi @Екатерина Годнева,

This is possible with add-on - Advanced Portal Reports. You can select which additional fields to show to customers per Jira Service desk project and the customers can select which of the allowed fields they want to see, also they can sort and export to Excel.

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