I need to configure customers that only receive mails and can not enter the portal

customers can only receive emails from when a ticket is created is modified and closed
But they also can not generate tickets


1 answer

0 vote

Hi Claudio,

A customer is defined as someone who is able to create a ticket in JSD. Can you please explain and provide more context about your use case so we can try to help with some solutions?




I need some clients to only see the tickets of their organization but they can not create new tickets.

Is there any way to restrict customers from creating tickets or is there any way they can view their tickets without entering the portal?

Thank you !

Can somebody help me ?

i need this urgent

Thank you

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot