Basically on a reassignment from one team to another we require the tech to comment why it is being reassigned so that the end user knows what is occuring. We would also like to append some text to that comment as it is being reassigned so that we can supply the user with some additional information in the comment without requiring the tech to actually type it in.
For the first part, there are a number of add-ons that allow you to put a "comment required" validator on a transition to force comments to be entered.
For the second part though, you'll need a scripting add-on or a new post-function that can append your text to the comment.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot