I'm not receiving password reset or verification emails from Atlassian

i'm not receiving the confirmation Email to aktivate my Bitbucket account. My server don't blocked the domain "mailer.atlassian.com" too. i have created my Bitbucket account bevor i have created the Email account. Now i have the problem that i can not receive anything! if i create a new account with this email or if i reset the password!.

1 answer

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Hi Jiao! It looks like you might have used a wrong/ different address to sign up. I've checked our mail system and I couldn't find anything wrong with your current email address (the one you're using to access this Community) but I found an error for a similar email address:

Recipient address rejected

Can you make sure you're using the right email account to sign up for Bitbucket? I've removed the block for the other one anyway, just in case.

Let us know if you need further assistance!

Cheers,

Ana

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