I'm not receiving password reset or verification emails from Atlassian

i'm not receiving the confirmation Email to aktivate my Bitbucket account. My server don't blocked the domain "mailer.atlassian.com" too. i have created my Bitbucket account bevor i have created the Email account. Now i have the problem that i can not receive anything! if i create a new account with this email or if i reset the password!.

1 answer

This widget could not be displayed.

 

Hi Jiao! It looks like you might have used a wrong/ different address to sign up. I've checked our mail system and I couldn't find anything wrong with your current email address (the one you're using to access this Community) but I found an error for a similar email address:

Recipient address rejected

Can you make sure you're using the right email account to sign up for Bitbucket? I've removed the block for the other one anyway, just in case.

Let us know if you need further assistance!

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

52 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you