• Community
  • Products
  • Jira
  • Questions
  • I'm new to Jira, I create a dashboard, added a project, issues and boards and now everything seems to be gone. Am I missing something??

I'm new to Jira, I create a dashboard, added a project, issues and boards and now everything seems to be gone. Am I missing something??

I create a dashboard, added a project, issues and boards and now everything seems to be gone. I added a large number of tasks and when I logged back in, everything seems to be removed and my dashboard seems to be blank?? Am I missing something?? Can someone please help??

2 answers

The only thing I can thing of is that I created it on the trial and then we brought a license, would that wipe everything??

0 votes

Could you check a couple of things for us?

First, can you confirm that your url has not changed?  (If you trial on one url, but buy another, they're separate instances)


Second, what groups is your account in?  

Third, could you go to "manage applications" and check that you have JIRA Software in there, and what groups are licenced for usage with it?

The reason I ask 2 and 3 is that JIRA is now made up of 1-3 things - JIRA Core is always there, but JIRA Software and Service Desk are applications, and licenced separately.  At first glance, it sounds like you might have access only to Core, so your boards are not appearing.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,219 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you