• Community
  • Products
  • Jira
  • Questions
  • I'm new to Jira, I create a dashboard, added a project, issues and boards and now everything seems to be gone. Am I missing something??

I'm new to Jira, I create a dashboard, added a project, issues and boards and now everything seems to be gone. Am I missing something??

I create a dashboard, added a project, issues and boards and now everything seems to be gone. I added a large number of tasks and when I logged back in, everything seems to be removed and my dashboard seems to be blank?? Am I missing something?? Can someone please help??

2 answers

The only thing I can thing of is that I created it on the trial and then we brought a license, would that wipe everything??

0 votes

Could you check a couple of things for us?

First, can you confirm that your url has not changed?  (If you trial on one url, but buy another, they're separate instances)


Second, what groups is your account in?  

Third, could you go to "manage applications" and check that you have JIRA Software in there, and what groups are licenced for usage with it?

The reason I ask 2 and 3 is that JIRA is now made up of 1-3 things - JIRA Core is always there, but JIRA Software and Service Desk are applications, and licenced separately.  At first glance, it sounds like you might have access only to Core, so your boards are not appearing.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

27,330 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you