• Community
  • Products
  • Jira
  • Questions
  • I'm new to Jira, I create a dashboard, added a project, issues and boards and now everything seems to be gone. Am I missing something??

I'm new to Jira, I create a dashboard, added a project, issues and boards and now everything seems to be gone. Am I missing something??

I create a dashboard, added a project, issues and boards and now everything seems to be gone. I added a large number of tasks and when I logged back in, everything seems to be removed and my dashboard seems to be blank?? Am I missing something?? Can someone please help??

2 answers

The only thing I can thing of is that I created it on the trial and then we brought a license, would that wipe everything??

0 vote

Could you check a couple of things for us?

First, can you confirm that your url has not changed?  (If you trial on one url, but buy another, they're separate instances)


Second, what groups is your account in?  

Third, could you go to "manage applications" and check that you have JIRA Software in there, and what groups are licenced for usage with it?

The reason I ask 2 and 3 is that JIRA is now made up of 1-3 things - JIRA Core is always there, but JIRA Software and Service Desk are applications, and licenced separately.  At first glance, it sounds like you might have access only to Core, so your boards are not appearing.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,310 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot