What kind of positions would I need to build an Atlassian support team for a large organization that uses JIRA and Confluence?
Find out the top 10 questions that people in the organization ask about the Atlassian products.
Make sure you have written answers to those questions
Use a tool such as Jira to track requests that are raised
Get your support metrics in place early on
We handle about 10 requests/day from about 5,000 active users, with a team of at least two people. For both Jira and Confluence I would expect to see 3 to 4 at scale.
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