Find out the top 10 questions that people in the organization ask about the Atlassian products.
Make sure you have written answers to those questions
Use a tool such as Jira to track requests that are raised
Get your support metrics in place early on
We handle about 10 requests/day from about 5,000 active users, with a team of at least two people. For both Jira and Confluence I would expect to see 3 to 4 at scale.
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