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I'm interested in building an Atlassian support team for JIRA and Confluence

Jim Surguine
Jim Surguine I'm New Here Dec 01, 2020

What kind of positions would I need to build an Atlassian support team for a large organization that uses JIRA and Confluence?

 

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Matt Doar__ LinkedIn
Matt Doar__ LinkedIn Community Leader Dec 01, 2020

Find out the top 10 questions that people in the organization ask about the Atlassian products. 

Make sure you have written answers to those questions

Use a tool such as Jira to track requests that are raised

Get your support metrics in place early on

We handle about 10 requests/day from about 5,000 active users, with a team of at least two people. For both Jira and Confluence I would expect to see 3 to 4 at scale.

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