I keep getting this error when attempting to update my credit card.

Apologies! We are unable to get in touch with our ordering server. Our engineers are working hard at fixing this problem and we will be back up and running shortly. Please try again in 10 minutes. If you have any questions in the meantime, please feel free to contact us.

I have an expired account will my data delete before I can update my credit card info. If so will I get some free months.

1 answer

1 accepted

Hi Brian

There is a period that we retain the data at our side, but the best approach here would be you contacting our sales directly at: sales@atlassian.com. You can call anyone of our sales team members directly during local business hours in San Francisco, USA on +1 415 701 1110, Amsterdam, Netherlands on +31 20 796 0060 or Sydney, Australia on +61 2 9262 1443.

Hope it helps,
Ricardo Carracedo.

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