I checked our user group to make certain I was included, which I was. I then went to Applications >Application access and checked the box under default (see image). I still don't have the option to create a service desk template to choose.
Screen Shot 2016-10-19 at 4.37.15 PM.png
Hi Nic, our developers restarted the dev environment and ran into a load of issues that prevented it from ever restarting. We're spinning up a different machine to run the service desk on in the hopes that it doesn't interfere with plugins, which appears to have been the issue. I've asked for the sake of knowledge to glean the issues from the log if they can for me to share with you on this forum. It will take them a couple of days due to other priorities. I'll post here when we get that information. Thank you and no worries about the delay, I understand. Cheers
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