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  • I have two SLA's implemented using the jira service desk. Now my requirement is i don't want one SLA to appear in the view issue page but i want to get that SLA info in the reports.

I have two SLA's implemented using the jira service desk. Now my requirement is i don't want one SLA to appear in the view issue page but i want to get that SLA info in the reports.

I have the below requirement.
Could you please confirm whether it is possible to implement in JIRA or not?

I have two SLA's implemented using the jira service desk. Now my requirement is i don't want one SLA to appear in the view issue page but i want to get that information in the reports.

Thanks and Regards

Neena

1 answer

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Timothy Chin Community Champion Jun 02, 2015

You can see an example of how to implement this feature here (https://jira.atlassian.com/browse/JSD-424).

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