This question is in reference to Atlassian Documentation: Collecting customer satisfaction (CSAT) feedback
I have this feature turned on, but have tested it and users are still not receiving customer satisfaction questions, even though they are recieving a notification when the issue is closed. Any ideas on why it isn't working?
Having the same issue! Mine started with the default reporting for customer surveys.
At first, my default report was not showing the date duration - and with no surveys going out, we saw an empty page. I spoke with a JIRA rep, and they said ithe reporting was a known bug - and that the customer surveys were known as well. They alluded to a quick fix.
After 3 weeks, the reporting was fixed - but I'm at 6 weeks out with no surveys. We had the JIRA rep look at our configuration, it's done correctly. With nothing left to tweak, I'm waiting on JIRA.
Anyone who can help with this is greatly appreciated!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs