I have script validation on create transition not working properly on Jira Service Desk Portal.

I have a validation on Cascade select i.e second level of field in mandatory. it is throwing an error message while creating a ticket in JIRA but not working while creating from JIRA service desk(Customer portal)

2 answers

It's a bug in JSD, it fails to show validation errors. Maybe: https://jira.atlassian.com/browse/JSD-1638

1 vote

There currently seems to be a JIRA service desk bug affecting workflow validators. Note that using the following will not work:

import com.opensymphony.workflow.InvalidInputException
 
throw new InvalidInputException("In Progress", "This won't work")

Resulting in a error message being shown and an exception in the logs:

17-Mar-2016 02:18:26.669 WARNING [http-nio-8080-exec-5] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira-dev.cloud.twc.net/rest/servicedesk/1/customer/pages/portal/35/create/176, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
2016-03-17 02:18:31,508 http-nio-8080-exec-5 ERROR E030362 138x3704x1 6xsaf5 204.235.114.164,192.168.0.171 /servicedesk/customer/portal/35/create/176 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: messages must have at least one entry
java.lang.IllegalArgumentException: messages must have at least one entry
	at com.atlassian.pocketknife.api.commons.error.ErrorBuilder.buildSingleError(ErrorBuilder.java:107)
	at com.atlassian.pocketknife.api.commons.jira.ErrorCollectionHelper.error(ErrorCollectionHelper.java:22)
	at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager.com$atlassian$servicedesk$internal$feature$customer$request$CustomerRequestManager$$createCustomerRequest(CustomerRequestManager.scala:109)
	at

But interestingly as a workaround this will work:

import com.opensymphony.workflow.InvalidInputException
 
throw new InvalidInputException("This will work")

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