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  • I have recently customized the workflow and now when the issues are marked as closed they remain unresolved. I set the resolution field as mandatory but then even for new tasks it keeps asking for a resolution which at that point can not be set.

I have recently customized the workflow and now when the issues are marked as closed they remain unresolved. I set the resolution field as mandatory but then even for new tasks it keeps asking for a resolution which at that point can not be set.

I have recently customized the workflow and now when the issues are marked as closed they remain unresolved. I set the resolution field as mandatory but then even for new tasks it keeps asking for a resolution which at that point can not be set as no one started on working on it. 

1 answer

2 votes

You don't need to set the resolution as mandatory at all, take that flag off it.

What you've done with the workflow is missed either

  1. A post-function to set the resolution
  2. A screen on the transition that has the resolution on it for the user to select

One of those two needs to go on to any workflow transition that goes into a "closed" type status.  You'll want a "clear resolution" post-function on any transition out of a "closed" type status to an "open" type one.

 

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