I have forgotten My Atlassian account details (Email address) For which I have purchased the lice

Hi Team , I have forgotten My Atlassian account details (Email address) For  which I have purchased the  licence.  Is there any way I can able to get my Account details using My SEN ID or else what Information do I need to give in order to retrieve those details. 

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Fadoua Boualem Community Champion Jan 03, 2018

Hi Ranjeeth,

Did you try to reach out to Atlassian?

Is this for Atlassian company account? or your Personal Atlassian Account?

Hi Boualem, 

Thanks for your reply :) .

I dint reach out to Atlassian. Could you please help me, how can I contact   Atlassian  on this regards?


This for Personal Atlassian Account.




Hi Boualem ,

Thanks for your help :). 

Finally I got my Account details. 

The problem was that I was trying to Migrate the JIRA from one server to another Server. During this process when I tried to do my initial Configuration, I was not able to give my Account details . After that my software installation team found another way to apply the installation licence as part of their installation. Once they have done that the configuration steps doesn't ask me the account details  rather it taken me to the step were I can upload the backup. SO I can able to finish the configuration after this problem has been finished. 

Now I can able to see the details of my account in the licence page.




Fadoua Boualem Community Champion Jan 05, 2018

Glad for you Ranjeeth, thank you for the update!

Thanks For your Help Boualem :)

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