I have error when I try to input name in field "Assignee" of the task

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Environment

Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Stack trace

5 answers

1 accepted

1 vote

The usual culprit is an add-on breaking things.  Could you go over all the user-installed add-ons and disable any that might be injecting javascript?

Thank. It helps to avoid critical problem.
But I have still additional messages in JIRA when I try to change "Assignee", first of it:
Capture1.PNG
I can see it when I insert first symbol.
And the second message I can see when I press the second symbol:

Capture2.PNG

Ok, that's at least got us a slightly more helpful error message.  Could you look at the JIRA application logs?  An "internal server error" will always have dropped information into the logs for us to analyse.

I can't help you with that, you need to read the log at the time the error is occuring on your screen.

maybe i can help with that, is got the same errror after updating

 

2017-03-06 15:48:14,786 http-nio-8444-exec-20 ERROR USER 948x131559x1 182mqis 10.1.1.201,212.89.147.227 /rest/api/latest/user/assignable/search

[c.a.j.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor2493.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:192)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:83)
... 3 filtered
at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
... 1 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 15 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 36 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 27 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.IllegalStateException: User 'Guba' has no unique key mapping.
at com.atlassian.jira.user.ApplicationUsers.from(ApplicationUsers.java:46)
at com.atlassian.jira.rest.v2.issue.UserResource.lambda$findAssignableUsers$1(UserResource.java:605)
at com.google.common.collect.Iterators$7.computeNext(Iterators.java:652)
at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
at com.google.common.collect.Lists.newArrayList(Lists.java:160)
at com.google.common.collect.Collections2$FilteredCollection.toArray(Collections2.java:217)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:258)
at com.atlassian.jira.bc.user.search.IteratedSearcher.filterList(IteratedSearcher.java:74)
at com.atlassian.jira.bc.user.search.IteratedSearcher.iteratedSearch(IteratedSearcher.java:49)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.attemptFindUsersWithCrowd(DefaultUserPickerSearchService.java:221)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsersGeneric(DefaultUserPickerSearchService.java:279)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:255)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:138)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:129)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy203.findUsers(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
at com.sun.proxy.$Proxy2335.findUsers(Unknown Source)
at com.atlassian.jira.rest.v2.issue.users.UserPickerResourceHelperImpl.findUsers(UserPickerResourceHelperImpl.java:165)
at com.atlassian.jira.rest.v2.issue.UserResource.findAssignableUsers(UserResource.java:639)
at com.atlassian.jira.rest.v2.issue.UserResource.findAssignableUsers(UserResource.java:337)
... 237 more

On the first picture:

Please accept action on jira.visata.org

On the second picture:

Please accept action on jira.visata.org

Prevent creation of additional dialogs on this page

Oh, well, that's easy.  "Prevent creation of additional dialogs on this page" is a dialogue your browser (or browser add-on possibly) is asking you.  It's trying to block popups you might not want.  You need to answer "no" for JIRA, or it'll timeout waiting for you to respond.

Unfortunately disabling pop forms does not help.

But I found additional error message in console after close dialog;

 

image2017-1-11 20:9:10.png

 

 

And, again, what does the log file say?

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