I have created a jira ticket, by clone a old ticket. now I want to cancel this ticket. what I should

minghui_zhu October 27, 2021

  I misunderstand  the clone methond. only the title is correct,  I can not edit other fields. therefore i want to cancel this ticket. but I cannot find method

剪贴板图片.jpg

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minghui_zhu October 31, 2021

I seek the help of admin of the project of "ASI RFSW' that is target group of my ticket.

 

He has  delete right to delete this ticket created by clone a ticket.

he delete it.  I got my goal .

thanks for your answers. 

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Carlos Garcia Navarro
Community Leader
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October 27, 2021

Hi there, 

Maybe you can move it to completed and chances are that you'll be asked to enter the resolution. If you have a resolution of "duplicate" or "won't do", you can use that to cancel the ticket. In any case, I'd ask the Jira administrator that manages your instance.

minghui_zhu October 31, 2021

thanks for you

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Fabian Lim
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 27, 2021

Hi @minghui_zhu

You need a transition from In Review to go to "Cancel" which you don't have the option for.  It's hard to tell from just the image what your workflow is.

It's not a big deal.  It won't affect the original issue.

You can try deleting the ticket as well from "More" -> "Delete" if you have permissions to do so.

Regards

minghui_zhu October 31, 2021

thans a lot for your share

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