Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I have added a new field to an existing ticket type. Why isn't the field appearing?


3 answers

0 votes
Jack Community Leader Feb 22, 2021

do you still need assistance here? wasn't sure about "asf".

Yes please.  I added a new field to an existing ticket type .  When I create a new ticket I dont see the field 

Jack Community Leader Feb 22, 2021

are you on Classic project? I so go to project settings > screens and check the screens there to see if the new field exists. If not then add it to the appropriate screen, e.g. create or edit

Jack Community Leader Feb 22, 2021

oh...i see on server. still the Screens is the place to look.

Sorry - not quite sure what they means.  When will the field appear in the ticket ?

Jack Community Leader Feb 22, 2021

can you navigate to project settings screens? What do you see there for the issuetype where you added the field?

Jack Community Leader Feb 22, 2021

Fields (most) do not display until there is a value in them. So you need to ensure the field is in the "Edit" screen. Then Edit the issue enter a value and the field should display.

Scripted field 

So I removed the field i had added and tried a similar field which had a text entry.  The field showed up this time.  So there must be an issue with scripted fields 


Did you check that you added the new field to the right issue type (e.g. story instead of task)

I went back into the "Where is my field" and the Summary for Field Screen says "The field is present on the screen" but I don't see it when I create a new ticket 

If you an admin of Jira you're using, you can ask Jira itself in ticket.

Please follow screenshots below;

1-) Go to Admin button next to action buttons and click on "Where is my field?"

2-) Type the custom field name and Jira tell you what prevents you to see the field on screen.

It is a easiest way I believe. 

Hope this helps you.


It says I need to set a value for the field ?

It means you did not enter a value for the field on creation.

According to the comment of you on above, I see you are unable to see it on create page, so you should add the field to create screen in Project Settings > Screens menu or directly screen panel page in admin menu. 

We can redirect you if you do not find the related screen. Please check this out first.


So I get the feeling there is a problem with Scripted field for issue types.  I deleted it and used a similar field with a text type and it appeared. 


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you