I have a problem, when a user mentions another person in the comment, the notifications do not reach

[Giovanni Lancianese]

I have a problem, when a user mentions another person in the comment, the notifications do not reach the other person.


It happens with any user, and in the logs it does not leave traces, it is as if it will never send the notification but it only happens with a user.


We also do not have any email blocking nor is it marked as spam or anything like that.

[Kyrylo Kliushev · Accepted solution]

Hello @Giovanni Lancianese 

You can check this guide for checking your mentions notifications 
https://confluence.atlassian.com/jirakb/mention-share-notification-not-sent-to-any-users-when-a-certain-specific-user-is-triggering-the-event-712411626.html
also, check
https://confluence.atlassian.com/jirakb/notification-emails-are-not-working-for-mentions-933696784.html

Hope this helps solve your problem.