• Community
  • Products
  • Jira
  • Questions
  • I have a customer request type and now any tickets raised using the form I want to assign to CRT sprint. I have the JQL to filter the tickets. But not sure where to apply the jql so that all the request from the form goes to CRT sprint.! Thanks in advance

I have a customer request type and now any tickets raised using the form I want to assign to CRT sprint. I have the JQL to filter the tickets. But not sure where to apply the jql so that all the request from the form goes to CRT sprint.! Thanks in advance

 

1 answer

0 vote

Drawing issues into a sprint is not something you do automatically.  The point of a sprint is that you commit to work on issues of an estimated size, that fit within your capacity to deal with them.  Not randomly accept everything before it's been estimated.

If you do want to just deal with everything coming in, you can't plan for it, so you would be better off with a "Kanban" board - similar in usage, but no sprints, and designed for accepting a flow of unsized work.  In that case, your JQL simply becomes the board filter, so that new work arrives on the board as soon as it is raised.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

763 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you