• Community
  • Products
  • Jira
  • Questions
  • I have a customer request type and now any tickets raised using the form I want to assign to CRT sprint. I have the JQL to filter the tickets. But not sure where to apply the jql so that all the request from the form goes to CRT sprint.! Thanks in advance

I have a customer request type and now any tickets raised using the form I want to assign to CRT sprint. I have the JQL to filter the tickets. But not sure where to apply the jql so that all the request from the form goes to CRT sprint.! Thanks in advance

 

1 answer

0 votes

Drawing issues into a sprint is not something you do automatically.  The point of a sprint is that you commit to work on issues of an estimated size, that fit within your capacity to deal with them.  Not randomly accept everything before it's been estimated.

If you do want to just deal with everything coming in, you can't plan for it, so you would be better off with a "Kanban" board - similar in usage, but no sprints, and designed for accepting a flow of unsized work.  In that case, your JQL simply becomes the board filter, so that new work arrives on the board as soon as it is raised.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,772 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot