I have Jira Server 7.11 installed and want to add Jira Service Desk but it doesn't work

[ERich Gutknecht]

When trying to install Jira Service Desk 8.0 via Administration > Application an error occurs and it tells me to check the logs.

There is noch SNI-parameter in the setenv.sh-File and the *.bat-File I can't edit (I'm installing on a Windows-Server)....

The Resolution doesn't help because it's the installation that fails and not (yet) the start ;-)

Can anyone explain and tell me what to do? Too bad there is no Atlassian-Support for such a mattter ;-(

ERich

[Alexey Matveev · Accepted solution]

Hello,

You can not install Jira Service Desk for Jira 8 to Jira 7.11.

The version of your Jira Service Desk must be 3.14.0

[ERich Gutknecht]

Hello Alexey

this is kind of strange, as Atlassian proposes to install it,
please see my Printscreen....(top left and bottom right)

Regards

ERich

[Alexey Matveev]

The link, which is provided, can be installed via the upgrade procedure. After it your Jira software application will disappear.

[Josh loe · Accepted solution]

Erich,

You pasted an image, so I can't scroll the message.  I'm interested in what you mean by theres no support from atlassian on the issue?   You can open a ticket.

Have you installed Service Desk before?

I'd recommend updating to the latest version of JIRA, then trying to install Service Desk.

[ERich Gutknecht]

Hello Josh

if you only have a starter license (10 users) you're not allowed to open a ticket:

https://www.atlassian.com/blog?p=37521

I'll try an update to 7.13 and try again, thank you

Regards

ERich