I get the error: "Drag and drop disabled" when using the Story Map plugin

Error: Ranking is disabled, as the Filter Query for this board is not ordered by ascending Rank. Please check your filter configuration.

My Filter Query is "project = 14100 ORDER BY Rank ASC". I can drag/drop issues up/down in the backlog/board but not in the story map view.


Tested in Chrome and Safari on a Macbook - Same issue in both browsers.

3 answers

1 votes

Hi Jens, Willi,

We just released a new version to Cloud and Server (3.5.5) which addresses this issue.

Thanks for your guidance in identifying the bug.


Wonderful smile I'm looking forward to try it out.

0 votes

Hi Jens,

That's an interesting one. Can you please raise a support request including your version of Easy Agile User Story Maps and JIRA, then we can investigate further.

Thanks Jens,

Nicholas Muldoon
Easy Agile 

Hi Nicholas,

I do get the same error message. I created a totally new fresh and empty project. After creating some Epics and Stories within the story map board, I get the the same error message as Jens although my filter is like this "project = TEST ORDER BY Rang asc" (Rang instead of Rank as of German language). 

Are there any news on this issue?

best regards


Hi Willi,

We released 3.5.4 last week which makes some improvements to the way we load the story map. Are you able to upgrade and confirm if that solves the issue?

Failing that could you raise a support request via email to support@arijea.com - thank you.

Thanks Willi,


Hi Nicholas,

I just installed the plugin today from the marketplace - version 3.5.4. Are Jens and I the only people having this problem or is it a known issue?

Best regards


I'm still having troubles and it would be lovely if it could be fixed.

/ Jens

Thanks Jens, Willi. We shall investigate further.

Willi, thanks for raising a support request with additional details - I will follow up there.

Jens, I've reopened a support request and will follow up there.

Thank you,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,967 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot