I get an error when attempting to add agent to my customer support project - see attached pic!


2 answers

0 votes
Jack Brickey Community Champion Jan 16, 2017

Richard, it is hard to see the image. I haven't tried using the "invite team" button on the project page in some time. With that said I wonder if you can do so via the User management area under Site Administration? If you navigate there see if the user already exists. If so then try to edit and give them access to JSD there. If not then add the user and give them JSD access. LMK your results.

  • Hi there Jackjust tried it there and it did allow me to add in Frank.  I'll get him to check in the morning that he has appropriate access.  Thanks for the help! 
Jack Brickey Community Champion Jan 16, 2017

good to hear. i'm perplexed as to why the invite team didn't work. as i recall you simply enter in their full email and it should create the user and give them JSD access at that time. if that is not occurring then I would check to see if there is a ticket on this w/ Atlassian and if not open one.

BTW...you should mark the answer as accepted so that others can benefit in the future. Welcome to AA.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot