I get an error when attempting to add agent to my customer support project - see attached pic!

failtoimport.png

2 answers

0 vote
Jack Brickey Community Champion Jan 16, 2017

Richard, it is hard to see the image. I haven't tried using the "invite team" button on the project page in some time. With that said I wonder if you can do so via the User management area under Site Administration? If you navigate there see if the user already exists. If so then try to edit and give them access to JSD there. If not then add the user and give them JSD access. LMK your results.

  • Hi there Jackjust tried it there and it did allow me to add in Frank.  I'll get him to check in the morning that he has appropriate access.  Thanks for the help! 
Jack Brickey Community Champion Jan 16, 2017

good to hear. i'm perplexed as to why the invite team didn't work. as i recall you simply enter in their full email and it should create the user and give them JSD access at that time. if that is not occurring then I would check to see if there is a ticket on this w/ Atlassian and if not open one.

BTW...you should mark the answer as accepted so that others can benefit in the future. Welcome to AA.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

246 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you