• Community
  • Products
  • Jira
  • Questions
  • I get a "Unable to display the issue..." error message each time I create a new issue in the task board. What am I doing wrong.

I get a "Unable to display the issue..." error message each time I create a new issue in the task board. What am I doing wrong.

This is the full message: "Unable to display the issue! Your filter hides the issue. To view it, you have to adjust your filter settings"

I have looked at my filter setting, and do not know what I have to adjust.

These are the steps:

I go to the "task board" for my project

I select "new card"

I create a new User Story ( i have tried creating several new tasks to test)

I assign it the version I am viewing, I assign it to me and its reported by me.

I select Create and Close.

results: I get the above error.

*I have read other "fixes" for this issue that other people have had, and tried them, with no luck. I realize I'm doing something wroing, but I have no idea. Any help would be soooo appreciated!

Thank you!

1 answer

0 votes

I think you need to look very carefully at the filter settings in the task board - check the "view" settings. It may be that your task board is set to (say) "show me issues in version X, and filter it through 'assigned to me'", so if you create a new issue that is not in version X OR is not assigned to you, it won't appear.

Where is this? "at the filter settings in the task board - check the "view" settings"

I have selected to "manage" the contexts where there is a filter tab, but I have selected "none" for my filters and it still is not working.

thanks for your time and help!

It's the view stuff documented at https://confluence.atlassian.com/display/GH/Using+the+Task+Board but you also need to check that your visible columns include the "new" issues

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,739 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot