I found a bug. How do I report it?

Aitor Bernis
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October 4, 2024

I've found a bug in Jira and i'd like to report it. How do I do that? Is this the right place?

2 answers

4 votes
Walter Buggenhout
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October 4, 2024

Hi @Aitor Bernis and welcome to the Community!

No. The Community is a great place to connect, learn and ask all kinds of questions, but for technical issues and bugs, you should raise a ticket through https://support.atlassian.com/contact/#/ 

Hope this helps!

1 vote
Radek Dostál
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October 4, 2024

On https://support.atlassian.com there is a link to a contact form at the bottom.

Once you describe and explain what you believe to be a bug, Atlassian support would typically want to reproduce and confirm the issue. If it's a legitimate bug, then it's put in the backlog for fixing.

 

Community forums around here are just that, random people talking on the internet. There's a good amount of experience/knowledge around here also so if you ask about it here, there's a good chance someone will be able to confirm it as well. Plus we can also look in the backlog to try and find out if the bug is already being tracked or not.

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