This question is in reference to Atlassian Documentation: Configuring columns
From the documentation:
However, some statuses (in particular, custom statuses) may not be available for issues on your board if the JIRA workflows used by these issues do not utilize those statuses.
No, you've not misunderstood it, but Atlassian (and frankly most of us administrators) have had support issues where people have said "my column is empty" or "I can't drag anything into the column" and it's turned out to be because the column doesn't contain any status or it has a status in it that is not used in the project(s) the board is looking at.
Some people do add columns that will be empty, but it's more likely to happen when a board is reconfigured and drops a project out, and that's the only project using a status.
So, on to your missing issues - can you find one to experiment with and check that it's in the sprint as well as in the right status? If it's a Kanban board, also check the fix version field is empty.
Hi,
Thank you for your quick response.
Indeed I am running a search filter:
Sprint in openSprints() AND status = "Code Review"
I am getting list of issues that are in this status and open in the current sprint, but still I can't see them on the board.
It is not a kanban board
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Hi,
I also checked:
Dragging an issue from "In Progress" to "Code Review" successfully changes the status to the right status, but it disappears from the board and is not present in this board column.
Do you have any ideas why does it happen?
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Good, that rules out a few things. Some further questions now you've narrowed it down loads:
Edit - oops, sorry, a screenshot of the column config screen might be handy too.
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Hi Nic,
I had no quick filters, but thanks to your advice to check the board filter I found out that this status was missing.
It is now fixed.
Thank you.
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