I do not receive confirmation mail

Deleted user April 29, 2022

Dear Atlassian Team

 

Somehow i do not receive a confirmation mail for our support mail address.

We created the support mail address a few days ago, and we think it might be a supression problem on atlassians side.

 

We obviously tried resending the confirmation mail several times this week.

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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 29, 2022

Hi Marko,

I found an entry in a mail suppression list with this error:

550: 550 no mailbox by that name is currently available 2022-04-25T09:34:21+00:00

I have removed the suppression from our side.

Cheers,

Andy

Swissperform
I'm New Here
I'm New Here
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May 4, 2022

Hi Andy

 

Thank you so much!

It works now, have a nice day!

 

Best regards,

Marko

Like Andy Heinzer likes this
Erich Roethlisberger October 23, 2024

Somehow my account got disconected. I tried to reconnect and applied for token thingy. Confluence tells me that the confirmastion mail has  been sent, however I never received any mail. I've tired this now for several times. No success. Can you help?

 

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2024

Hi @Erich Roethlisberger 

The logs on our side don't show any bounced messages to your mail address in the past week.  From what we can see all are being delivered. You might want to reach out to your mail admin for help, or check your spam folder to see if perhaps these are being routed out of your inbox unintentionally.

Andy

Erich Roethlisberger October 23, 2024

Hi Andy

Thanks for the info. Unfortunately, I still do not receive the confirmation e-mail. We did have issues with our host, but the problem is solved by now and all e-mails make it through to my account - except the one from Atlassian. Also nothing in the spam folder and no outlook rules applied. Would it be possible, as I have tried dozens of times to get a confirmation mail over the last days that my address was blocked by the system?
Thanks for your support
Erich

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 29, 2024

Hi @Erich Roethlisberger I'd recommend reaching out to your mail admin if you are still not seeing these.   From what I can see, there haven't been any responses from your mail server to indicate the delivery of these messages has failed recently.

In fact, we can see from Atlassian support side that mail is being delivered to your address.  If your mail server is quarantining this as spam though, we would not likely know it.

Erich Roethlisberger October 29, 2024

Hi Andy
Thanks for the info.
We meanwhile could resolve the issue. I have changed the Atlassian e-mail settings to a newly created e-mail address and then back again to my original address without changing any settings of my original e-mail account. This worked. It also indicates (I guess) that the problem was caused by Atlassian.
Thanks for your support, anyway!

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