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I deleted a jira case, how can I retrieve it. There was time spent and assigned to that.

I deleted a jira case, how can I retrieve it. There was time spent and assigned to that.

3 answers

1 vote
Joe Pitt Community Leader Feb 03, 2020

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

@Navdeep Nandrajog  You can only  get it back by restoring your JIRA instance from back up of your instance.

You can read more about backup data here

https://confluence.atlassian.com/adminjiraserver/backing-up-data-938847673.html

 

Best regards,

Moses.

If the restore is so difficult and not possible - why is there no popup for confirmation and not warning message telling the user about

1. YOU WILL NOT BE ABLE TO RETRIEVE THE ISSUE.

2. What happens to the time that has been assigned to the Jira case.

 

Regards,

Navdeep

@Navdeep Nandrajog  It is possible  only  if you have the backup of your instance  before deleting the ticket.  There is a warning

 

Please confirm that you wish to delete this issue.

Deleting an issue removes it permanently from Jira, including all of its comments and attachments.

If you have completed the issue, it should usually be resolved or closed - not deleted.

Best regards,

Moses

If the restore is so difficult and not possible - why is there no popup for confirmation and not warning message telling the user about

1. YOU WILL NOT BE ABLE TO RETRIEVE THE ISSUE.

2. What happens to the time that has been assigned to the Jira case.

Hi @Navdeep Nandrajog 

When you try to delete an issue there is modal saying:

Please confirm that you wish to delete this issue.

Deleting an issue removes it permanently from Jira, including all of its comments and attachments.

If you have completed the issue, it should usually be resolved or closed - not deleted.

Like Nic Brough _Adaptavist_ likes this

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