I'd like to know help desk customer cannot create as JIRA user?

Hi, I faced one problem.

I need to create JIRA user with same email address who is already created at help desk customer.

For example, I need to create user for Tom (tom@gmail.com) as JIRA user at the same time as help desk customer. However it keeps showing me that cannot use the same email address.

Other then using different email address, is there any way to overcome this simple problem?

Please help me, Thank you! 

1 answer

Hmm i can suggest several things:
1) remove Tom from all projects then try to create new user with this email 

2) Find Tom in user list, delete him, create new user with same username.

3) hard and dangerous way via JIRA DB


Hi Andrey, Thank you for your comment. At the end, decide to create JIRA user with new email address. haha..

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,741 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you