I am trying to setup a service desk where anyone can submit an email for help
currently i get a failure
|22/Nov/17 1:45 PM||FAILURE||You don't have permission to access this Service Desk.|
In order to allow anyone to submit a ticket on your Service Desk project, ensure that you've selected the option Anyone can email the service desk or raise a request in the portal (Projects > Affected Project > Project Configuration > Customer Permissions).
Also, notice that your mail handler on Service Desk should be configured in the project settings (Projects > Affected Project > Project Configuration > Email Requests) in order to allow your customers to raise tickets by email. I'm saying this because there's also an option for you to create a mail handler on JIRA (non-Service Desk) which does not allow customers to raise tickets.
So please double check this configuration and let us know the outcome.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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