I am trying to setup a service desk where anyone can submit an email for help
currently i get a failure
|22/Nov/17 1:45 PM||FAILURE||You don't have permission to access this Service Desk.|
In order to allow anyone to submit a ticket on your Service Desk project, ensure that you've selected the option Anyone can email the service desk or raise a request in the portal (Projects > Affected Project > Project Configuration > Customer Permissions).
Also, notice that your mail handler on Service Desk should be configured in the project settings (Projects > Affected Project > Project Configuration > Email Requests) in order to allow your customers to raise tickets by email. I'm saying this because there's also an option for you to create a mail handler on JIRA (non-Service Desk) which does not allow customers to raise tickets.
So please double check this configuration and let us know the outcome.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot