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I created the resolution name "unresolved", but my jira, stoped all SLA's

Lucas Miranda B
Lucas Miranda Batista Pereira March 10, 2015

I created the resolution name "unresolved", but I deleted the "unresolved" and my jira, stoped all SLA's, what i can resolved this problem?

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Joe Pitt
Joe Pitt
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March 10, 2015

When Unresolved is displayed the field is NULL. Setting ANY value, even a value of Unresolved still makes the field not-null and JIRA treats it as resolved.  You'll need to clear the field to set it back to NULL.

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Lucas Miranda B
Lucas Miranda Batista Pereira March 11, 2015

how can I put these values to null?

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Joe Pitt
Joe Pitt
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March 11, 2015

You need to create a transition from where they are back to the same status and in the post function CLEAR the resolution field. This should also be done from closed to reopen if you allow that.

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Lucas Miranda B
Lucas Miranda Batista Pereira March 11, 2015

Thank you, returned to run.

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