I cant see sprint

Currently, our JIRA team is unable to access the JIRA sprint module, please see attached screen shot, when we try we either get an empty screen or the following response:

>An error occurredHide…(3) Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.


1.◦Exception: 'JPT' is undefined ◦Resource: http://ssjira01.ldrnet.com/s/c8fd3ea4d8ee4a76b1d9e7b0a30fe805-T/en_UShlox4v/6338/4/6e92c494c66d81a444dd92539a8de47a/_/download/contextbatch/js/atl.general,-greenhopper-rapid-non-gadget/batch.js?locale=en-US

◦Line: 177

2.◦Exception: Object doesn't support this action

◦Resource: http://ssjira01.ldrnet.com/s/c8fd3ea4d8ee4a76b1d9e7b0a30fe805-T/en_UShlox4v/6338/4/6e92c494c66d81a444dd92539a8de47a/_/download/contextbatch/js/gh-rapid,-greenhopper-rapid-non-gadget,-atl.general/batch.js?locale=en-US

◦Line: 1893

3.◦Exception: Unable to get value of the property 'renderAllSprints': object is null or undefined

◦Resource: http://ssjira01.ldrnet.com/s/c8fd3ea4d8ee4a76b1d9e7b0a30fe805-T/en_UShlox4v/6338/4/6e92c494c66d81a444dd92539a8de47a/_/download/contextbatch/js/gh-rapid,-greenhopper-rapid-non-gadget,-atl.general/batch.js?locale=en-US

◦Line: 165


Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)<JIRA Spint mod err.jpg

 1_This is how I get there.jpg

2_This is what I get for JIRA Sprint.jpg

3_This is what I should see.jpg

4_I should also be able to enter the work.jpg

1 answer

Hi Ivan,  

I think it would be a good idea for you to open a ticket about this issue with us here in Support via support.atlassian.com.  

Based off the information you have provided it is hard to tell exactly what may be happening, so be sure to provide us with a [Support Zip|https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-CreatingaSupportZip] when you do open that ticket.  This will allow us to parse your logs for other relevant errors and get a better sense of your system configuration.


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