I cant see sprint

Currently, our JIRA team is unable to access the JIRA sprint module, please see attached screen shot, when we try we either get an empty screen or the following response:

>An error occurredHide…(3) Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.


1.◦Exception: 'JPT' is undefined ◦Resource: http://ssjira01.ldrnet.com/s/c8fd3ea4d8ee4a76b1d9e7b0a30fe805-T/en_UShlox4v/6338/4/6e92c494c66d81a444dd92539a8de47a/_/download/contextbatch/js/atl.general,-greenhopper-rapid-non-gadget/batch.js?locale=en-US

◦Line: 177

2.◦Exception: Object doesn't support this action

◦Resource: http://ssjira01.ldrnet.com/s/c8fd3ea4d8ee4a76b1d9e7b0a30fe805-T/en_UShlox4v/6338/4/6e92c494c66d81a444dd92539a8de47a/_/download/contextbatch/js/gh-rapid,-greenhopper-rapid-non-gadget,-atl.general/batch.js?locale=en-US

◦Line: 1893

3.◦Exception: Unable to get value of the property 'renderAllSprints': object is null or undefined

◦Resource: http://ssjira01.ldrnet.com/s/c8fd3ea4d8ee4a76b1d9e7b0a30fe805-T/en_UShlox4v/6338/4/6e92c494c66d81a444dd92539a8de47a/_/download/contextbatch/js/gh-rapid,-greenhopper-rapid-non-gadget,-atl.general/batch.js?locale=en-US

◦Line: 165


Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)<JIRA Spint mod err.jpg

 1_This is how I get there.jpg

2_This is what I get for JIRA Sprint.jpg

3_This is what I should see.jpg

4_I should also be able to enter the work.jpg

1 answer

0 vote
Justin Burke Atlassian Team Dec 03, 2014

Hi Ivan,  

I think it would be a good idea for you to open a ticket about this issue with us here in Support via support.atlassian.com.  

Based off the information you have provided it is hard to tell exactly what may be happening, so be sure to provide us with a [Support Zip|https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-CreatingaSupportZip] when you do open that ticket.  This will allow us to parse your logs for other relevant errors and get a better sense of your system configuration.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

164 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you