I cant see many plugins for install on UPM

I can't see the plugins of the site marketplace after jira installation. My jira is installed in small instance at amazon and is proxed in nginx. What can be the problem?

2 answers

PS I use jira 5.1.3, Oracle Java 1.6 and ubuntu 12.04 server 64-bit

Hi, have you specified the proxy settings in the JVM? You'll also need to make sure that localhost is set to be a nonProxyHost.

Look at this answer https://answers.atlassian.com/questions/20251/using-jira-upm-through-download-proxy for more information.

You need -Dhttp.proxyHost= -Dhttp.proxyPort= -Dhttp.nonProxyHosts=

Base URL set correctly.


traceroute -4 -n marketplace.atlassian.com
traceroute to marketplace.atlassian.com (, 30 hops max, 60 byte packets
 1  0.669 ms  0.645 ms  0.627 ms
 2  0.622 ms  1.093 ms  0.550 ms
 3  0.519 ms  0.896 ms  0.880 ms
 4  1.149 ms  0.700 ms  1.112 ms
 5  1.362 ms  1.353 ms  1.597 ms
 6  1.310 ms  1.692 ms  1.417 ms
 7  1.632 ms  1.488 ms  2.093 ms
 8  2.238 ms  17.350 ms  1.323 ms
 9  98.553 ms  17.614 ms  98.099 ms
10  110.941 ms  17.455 ms  97.136 ms
11  98.286 ms  97.145 ms  100.908 ms
12  100.030 ms  97.965 ms  112.293 ms
13  111.266 ms  110.843 ms  190.980 ms
14  116.708 ms  175.614 ms  111.840 ms
15  179.580 ms  116.699 ms  178.950 ms
16  118.203 ms  116.524 ms  117.917 ms
17  130.306 ms *  120.494 ms
18  *  118.836 ms  120.331 ms
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *


ping marketplace.atlassian.com
PING plugins.atlassian.com ( 56(84) bytes of data.
64 bytes from 63-246-22-212.contegix.com ( icmp_req=1 ttl=49 time=117 ms
64 bytes from 63-246-22-212.contegix.com ( icmp_req=2 ttl=49 time=117 ms
64 bytes from 63-246-22-212.contegix.com ( icmp_req=3 ttl=49 time=117 ms

--- plugins.atlassian.com ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5005ms
rtt min/avg/max/mdev = 117.471/117.532/117.603/0.398 ms


But, i don't use proxy. Maybe Amazon use proxy?

I tried set -Dhttp.nonProxyHosts=localhost, but the result remained the same.

I'd check your firewall/network. From your Amazon instance (EC2?) try to do a traceroute or similar and see if you can get to marketplace https://marketplace.atlassian.com

Also make sure the base URL is set correctly. It'll tell you in the general configuration section of the admin screen for JIRA.

I tried to view https://marketplace.atlassian.com in lynx and firefox on my Amazon EC2 instance - all good!

I use UPM 2.1.5, I'll upgrade manually now.

What log I should to look? catalina.out?

Do you see any errors in the logs? What version of UPM are you using? You can try downloading the latest from https://marketplace.atlassian.com/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/ manually, upgrading it and see if it fixes it. UPM does seem to have lots of weird issues connecting from my experience and what I've seen.

I see a notice on the JIRA upgrade UPM, but when I click on the "update now" nothing happens


No result after upgrade.

only one warn in log:

2012-08-28 14:52:55,244 http-8080-1 WARN jira_admin 892x207x1 157c0y4 /rest/plugins/1.0/com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin-key [atlassian.upm.pac.PacAuditClientImpl] Unable to log pluginUninstalled event to PAC: com.atlassian.plugins.PacException: 404

Now, I restart jira and view log

That 404 response sounds like it can't get to plugins.atlassian.com. It'd check if you have access to that too. However, marketplace is just an alias for plugins right now. Besides restarting after upgrading UPM I can't think of anything else. You might like to raise a support ticket with Atlassian on UPM.

There was an issue with 5.0.6 that got solved in 5.0.7.

I Use 5.1.3. Ping to plugins.atlassian.com and marketplace.atlassian.con - successful, but plugin search not work :(

Thanks for the help. I'll write to support.

If i try to search plugin, i get "No plugins matching your search criteria are available for installation in your JIRA instance."

Can you see ANY plugins? Remember that the marketplace will drop any plugin not flagged as valid for your install, and a lot of them aren't updated to 5.1 yet.

I see 9 plugins...and nothing more

I installed version 5.1.3 and it can not even support SVN install?

And more plugins?

I have install 5.1 and it all works well. What happened is that in 5.1.3 does not work most of the plugins?

I downgrade to 5.1.2 and the problem is gone

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