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I cant install Colors Card app

Hi, I can't install a application from Jira Marketplace. The error that i get after trying to install it is:

'It might just be a hiccup. Try again in a bit.'. Also I have full permission to my account, this only happen with this application.
Name of application: 

Color Cards for Jira

 

Thankyou.

2 answers

I have the same error when trying to install the app. I'm a site admin and have installed many apps in the past without issue, so I've no idea what's wrong.

0 votes

Hi @Shaban Shabani ,

welcome to the Atlassian community!

Error "We ran into a little trouble. It might just be a hiccup. Try again in a bit." could happen after a migration if the imported groups have not been granted access to any default groups for product access.

Please check if there's some product access issue throug Administration -> Site Settings -> Product Access. If a yellow banner appears as in the following screenshot 

Screen Shot 2020-02-27 at 3.15.49 PM.png  

please review groups do that administrators have the ability to install apps.

Hope this helps,

Fabio

 

Screenshot 2022-02-26 154127.png

 

Hi, this is the page of the Access product, yet I haven't access on this one :-(

Hi @Fabio Racobaldo _Herzum_  you have written "

please review groups do that administrators have the ability to install apps."

 

which Configuration must have the user that is the site owner? I have this current configuration

 

Screenshot 2022-11-28 at 16.23.03.png

Hi @Antonio Gil Coto ,

you need to be site admin in order to install apps.

Fabio

This way? There is only one user, me, who should have all privileges ... do you think is something wrong?

 

Screenshot 2022-11-28 at 17.16.39.png

I have also added "tongilcoto" user (the "org admin") to the "jira-software-users-tongilcoto" group with no success yet ....

Oh, shit!! I was randomly chosen to use the new Atlassian Billing platform (Nov-Dec 2022) and it is still on works and it doesn't allow third party apps yet!!!

Yes, just it is plain just what you have read

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