I cannot use Service desk projects after installing Service Desk


I installed Service Desk and I am using evaluation License. 
But I am unable to see Queues, Reports, SLAs in the projects. 

In project administration, all the SD pages (Request Types, SLAs) they are not working and instead the following error comes when I open the page:


You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.


The permission scheme for SD is not working properly either. I cannot see Service Desk Agent permission in the Scheme. 

Has SD been installed properly? Im not quite sure what to do here? 
I just installed the SD couple of times over again, same behavior. 


3 answers

1 accepted

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The issue is resolved now. 
The service desk wasn't installed properly. I had to restart JIRA services for Service Desk to take effect.

I'm not sure why restart was necessary, but issues have been rectified after the restart. 

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Hi Muhammad,

You would need to add your current user to the Project Role 'Service Desk Team' in the Users and roles page (yoururl/plugins/servlet/project-config/PROJECTKEY/roles).

If the above doesn't work, could you post a screenshot of your users and roles page and permission scheme?

The permission Service Desk Agent does not exist, it would be a permission granted to the Project Role Service Desk Team.


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