I cannot use Service desk projects after installing Service Desk Edited


I've set up Jira Software (evalution) and Jira Service desk. 

I've made new service desk project, set up SLAs, queues and reporting there, and everything was OK.

Then I installed Jira Core (don't ask me why :))). And suddenly my service desk project turned into regular project without any SLAs and queues.

See the screenshot - you'll see there that green icon indicating that this is service desk, but no special functions available.

Also, I cannot create new service desk project - there is no such template there in wizard :(


1 answer

1 accepted

This widget could not be displayed.

JIRA Service Desk and JIRA Software are applications that run inside a JIRA Core installation.  If you've installed either of these, you have Core running already.

From what you've said here, I suspect you're installed Core over the top of an existing Software/SD, which would have removed them.

Can you check under Admin -> manage applications to see whether JSD and Software are installed, licenced and active?

Hello. You are right that I hsve installed core over them. I deleted and activated them once again (actually several times), they are licensed, but nothing changed.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

206 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you