I've set up Jira Software (evalution) and Jira Service desk.
I've made new service desk project, set up SLAs, queues and reporting there, and everything was OK.
Then I installed Jira Core (don't ask me why :))). And suddenly my service desk project turned into regular project without any SLAs and queues.
See the screenshot - you'll see there that green icon indicating that this is service desk, but no special functions available.
Also, I cannot create new service desk project - there is no such template there in wizard :(
JIRA Service Desk and JIRA Software are applications that run inside a JIRA Core installation. If you've installed either of these, you have Core running already.
From what you've said here, I suspect you're installed Core over the top of an existing Software/SD, which would have removed them.
Can you check under Admin -> manage applications to see whether JSD and Software are installed, licenced and active?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs