I've set up Jira Software (evalution) and Jira Service desk.
I've made new service desk project, set up SLAs, queues and reporting there, and everything was OK.
Then I installed Jira Core (don't ask me why :))). And suddenly my service desk project turned into regular project without any SLAs and queues.
See the screenshot - you'll see there that green icon indicating that this is service desk, but no special functions available.
Also, I cannot create new service desk project - there is no such template there in wizard :(
JIRA Service Desk and JIRA Software are applications that run inside a JIRA Core installation. If you've installed either of these, you have Core running already.
From what you've said here, I suspect you're installed Core over the top of an existing Software/SD, which would have removed them.
Can you check under Admin -> manage applications to see whether JSD and Software are installed, licenced and active?
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