I cannot see any images or initials for avatars except my own cartoon

[Deleted user]

I cannot see any images or initials for avatars except my own cartoon. Other users say that they can see initials but I do not see anything other than my own cartoon. Please help!

[Daniel Ebers]

Hi @[deleted]

that sounds strange indeed and I have never heard about this one.

Just a question ahead - did you try with a different browser or at least "incognito" mode?

Could you probably share a screenshot (with any private information blanked out) so we can better understand what you are (not) seeing from your Kanban board?

Did it work ever before or is this happen lately to your Kanban Board?

Regards,
Daniel

[Callum Carlile _Automation Consultants_]

Hi @[deleted], By default, your avatar will be your initials if you have not set an image, so it sounds like you have set an avatar but other users have not.

Where are you expecting to see the avatars of other users? When you assign a task to someone, do you see their initials within their avatar?

[Deleted user]

I do not see initials or images. I see nothing. It is strange. However, I can see my own avatar image. 

[Callum Carlile _Automation Consultants_]

Where is it you are looking/expecting to see other users' avatars? Most of the time, you will only be seeing your avatar on the page and not everyone else'. But if you're assigning tasks to someone, you should be able to see their avatar/initials if they have not set an avatar

[Deleted user]

I don't think the Kanban board is working or something. How do I file a ticket with support?

[Callum Carlile _Automation Consultants_]

If you think there is a bug, you can raise a support ticket here - note that this isn't available if you are on the free plan of Jira. If you are on the free plan, then this link will most likely take you to the community