I cannot see Atlassian Troubleshoot and Support option in my Jira app. Whereas in manage app I do see that the plugin is enabled all 56 out of 56 modules of it is enabled. M currently on Jira version
With both version I am facing the same issues.
The Universal Plugin Manager (v4.3.5) by Atlassian
Which "app" do you mean?
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Log in as an admin, use the admin cog at the top right, then hit the "admin search", either by clicking it, or just pressing .
Start typing "troubleshoot" into the search box.
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Ok, go to "manage apps" and change the list so it shows all apps, not just user-installed.
Does the troubleshooting app appear to be installed and active?
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