It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cannot login to my Jira deployment

This question is in reference to Atlassian Documentation: Login problems

We have an existing Jira/Confluence/SSO Deployment. However, all of a sudden, all of our users can't login to Jira. They are able to continue logging into the Confluence and SSO. May i know where do i start checking?

1 answer

0 votes

There are logs in <JIRA home>/log - depending on how your SSO has been built, logging might be going to various files in there - atlassian-jira.log is the main application log, but there's also security logs in there that usually log "user X logged in" or "user Y tried but failed authentication".  SSO logging could easily go into either of those.

Hi Nic. Do i have to SSH to my SSO server in order to see the log files?

I'd start with SSH over to the JIRA server first - you'll want to read the JIRA logs I mentioned to see why it's not letting you in. 

You might want to look at SSO later if the JIRA logs say "your SSO server isn't talking to me/letting them in/etc"

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you