I selected Google App Mail/Gmail, and provided my Gmail user name and password, but it would not work. I pressed "Test Connection", it always returns with the following error message:
Unfortunately no connection was possible. Review the errors below and rectify:
I also tried Yahoo Mail Plus, but not working either. Both Yahoo mail and Gmail works fine on my computer and I used them both regularly.
Anyone can help? Thanks in advance!
Here is an error log when I tried "send Test email":
An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials j128sm16269379qkf.52 - gsmtp
With gmail, I'd recommend using your full email address as your username. Such as firstname.lastname@example.org If you're using a google apps domain, this is required, but I still find it's best practice to do so even with those gmail.com domains.
Also did you walk through the Google Troubleshooting help as mentioned in that error link? https://support.google.com/mail/?p=BadCredentials
That link has some good next steps to follow as well. If your Google account is currently setup to use 2 step verification, then you will likely want to create an App Password in order to let an application like Jira or Confluence to use this account.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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