I cannot add an email to a new Service-desk project

The message i receive is 


The email address you entered is currently used by another project's email channel. Please choose another email address.

The email is used as notification email but that is it.
Where should i look to find which projects use incoming emails?
I have looked in every place i could think of but no sign of this email being used anywhere. 

I have had Service Desk installed on the server before i updated to JIRA 7.

1 answer

0 votes
Paulo Hennig Atlassian Team Nov 04, 2015

In your other Service Desk projects, don't you set this email?

Case not, could you kindly filter in your log files in order to have a better troubleshooting of the problem as the following example

grep "emailaddress" <JIRA-HOME>/log/*

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,671 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you