I can't see the custom images used as fonts anywhere in your site

This is making the overall navigation a nightmare. We have fixed this on another site so I know for sure it's a problem on your side.


Can you let me know if there's a plan to fix this or if you need more information on how to fix this?


1 answer

1 accepted

0 vote

What have you done to cause this problem?  This is not happening on the Cloud site I was looking at a minute ago, so it must be something different in your configuration.

Like I said, I have done nothing. It's a limitation of some Firefox versions. It's well known and documented, and affecting only a few Firefox users, not all of them (that's why you can not reproduce this easily). It's in the Cloud site indeed.

Here you have more references to this issue: http://stackoverflow.com/questions/10638476/font-awesome-not-displaying-properly-on-firefox

Like I said, we had a similar issue in a page we worked on, and fixed it by using something along the lines of what's described in that link (not exactly), and that fixed the problem.

My Firefox is a brand new one, installed in a brand new laptop with Windows 8. Firefox version 35.0.1 without any special configuration or customization.

It works fine on Chrome though, but I use Firefox to work, so it's not very handy using 2 browsers instead of using just one for all as you may understand...


Ah, so you've caused it by "using Firefox" and it's browser specific. I couldn't tell that from the original question. As the solution seems to be "change the CORS headers", I think you want to raise this with Atlassian Cloud support at https://support.atlassian.com

It's not not only that. Like I said that may fix the problem, or may not. In our case (feel free to share this with the Cloud Support) we have had to change our font paths in our CSS to absolute instead of relatives, from something like /path/ to http://www.domain.com/path/ And also a change in our http servers to adjust the headers too... Thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot