I can't see the custom images used as fonts anywhere in your site

This is making the overall navigation a nightmare. We have fixed this on another site so I know for sure it's a problem on your side.

JIRA.jpg

Can you let me know if there's a plan to fix this or if you need more information on how to fix this?

 

1 answer

1 accepted

This widget could not be displayed.

What have you done to cause this problem?  This is not happening on the Cloud site I was looking at a minute ago, so it must be something different in your configuration.

Like I said, I have done nothing. It's a limitation of some Firefox versions. It's well known and documented, and affecting only a few Firefox users, not all of them (that's why you can not reproduce this easily). It's in the Cloud site indeed.

Here you have more references to this issue: http://stackoverflow.com/questions/10638476/font-awesome-not-displaying-properly-on-firefox

Like I said, we had a similar issue in a page we worked on, and fixed it by using something along the lines of what's described in that link (not exactly), and that fixed the problem.

My Firefox is a brand new one, installed in a brand new laptop with Windows 8. Firefox version 35.0.1 without any special configuration or customization.

It works fine on Chrome though, but I use Firefox to work, so it's not very handy using 2 browsers instead of using just one for all as you may understand...

 

Ah, so you've caused it by "using Firefox" and it's browser specific. I couldn't tell that from the original question. As the solution seems to be "change the CORS headers", I think you want to raise this with Atlassian Cloud support at https://support.atlassian.com

It's not not only that. Like I said that may fix the problem, or may not. In our case (feel free to share this with the Cloud Support) we have had to change our font paths in our CSS to absolute instead of relatives, from something like /path/ to http://www.domain.com/path/ And also a change in our http servers to adjust the headers too... Thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

225 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you