I can't see issues in my backlog because of a filter

HELEN MANZANO April 9, 2024

Hi

I'm doing a JIRA coursera course and I'm creating filters. 

I'm adding items to my backlog but they aren't visible because of the filter. I also can't delete the filter or figure out how to disassociate the filter from the board to see the issues in my backlog.  It's saying my backlog is empty.

The only person on my dummy project is me.  I'm going around in circles.  Please can you help? Thanks.

2 answers

0 votes
Brenda Grey April 9, 2024

to resolve this, try adjusting or removing the filter associated with your board. You should be able to manage filters in your board settings. If you're having trouble figuring it out, don't hesitate to reach out to JIRA support or consult the course materials for guidance

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Nikola Perisic
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April 9, 2024

Welcome to the community @HELEN MANZANO 

Which project template are you using? Scrum or Kanban? By default, if it is for Scrum, all of the issues that you create go directly to the backlog until you start the sprint. Also, are you using company or team managed project? For company managed, you would click on three dots and go for the configure board. From there when you scroll down, you should see the Filter Query section. Your board is based on the filter. To change it, first you need to save your filter. When you save your filter, in your board configuration you would look Saved Filter option where you have the Edit Filter Query option.

HELEN MANZANO April 9, 2024

Hi no it's Kanban.  I'm very new to JIRA and finding it quite confusing.  Screeshot of the filter below. How do I keep this filter but still see the tasks in my board and all my other tasks.

Screenshot 2024-04-09 122343.png

Nikola Perisic
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April 9, 2024

Hi Helen. Delete the statusCategory with "and".

HELEN MANZANO April 9, 2024

You'll have to go to basics for me.

I go into Edit Filter Query. What do I type in so I can see all the issues in both board and backlog, and remove this filter?  Or how do I disassociate the filter from the board completely so that all my issues reappear before I'd added the filter to it?  I can't see any way of doing this at all.

Nikola Perisic
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April 9, 2024

So, you would like to see all of the issues that are assigned to you within a specific project,or all issues that are assigned to you? 

HELEN MANZANO April 9, 2024

I've figured it out.

I created a new filter which was called Order by desc.  Shows all my issues in description order, very basic.

Go into the 3 dots and Configure board as you suggested.

Under Saved Filter, you hover over the name of the filter which looks like normal text, but is actually a field.  Clicking into this you can see all your saved filters in a drop down. I selected Order by desc.

I applied that as the main filter now associated with the project.

Nikola Perisic
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April 9, 2024

Glad you did it!

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