I can't search assignee history by either full name or user name. Is this a bug in Jira or my configuration?

I have Jira 4.4.4 and Jira 5.0.2 instances, both hooked up to LDAP. I’m trying to find issues where the assignee was a certain person but has now changed. For the sake of example, let’s call this user John Smith.

I’m using LDAP, so the full name looks like “Smith, John” and the username looks like “jsmith”.

Both of these queries work:

assignee = "Smith, John"


assignee = jsmith

But if I try

assignee was jsmith

I get the error

The value 'jsmith' does not exist for the field 'assignee'.

And if I try

assignee was "Smith, John"

I get no results!

The same things happen with “changed from” instead of “was”.

I thought it might be the comma messing things up, but the same things happen when I use the pair “Jira Admin” and “admin”.

I found two similar bugs in the database: https://jira.atlassian.com/browse/JRA-26953 and https://jira.atlassian.com/browse/JRA-27717 , but they don’t mention anything about the username not existing error. Also, it’s disturbing that there’s been zero activity on those bugs.

2 answers

1 accepted

0 votes
Accepted answer

Thanks to Jobin Kuruvilla. I originally filed a bug at https://jira.atlassian.com/browse/JRA-28091 , but based on his answer, I filed a support request as well.

1 vote

You might want to raise a support case with Atlassian because that should have worked fine.

Thanks for your answer! I decided to take your advice.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,252 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you