I can't log in system after after a password changed.

Dear administrator.

 I have problem with login in my account infoinstant.atlassian.net  Yestarday I changed the email adress (rubtsov-73@mail.ru) on my account. And now i can't log.  Healp me please!

1 answer

Have you attempted to set a new password on JIRA cloud (which i assume would send a email to your new address) which once more would allow you to access it?

Thank you for answer.
I have 2 email address. rubtsov-72@mail.ru for friends and rubtsov.andrei@infoinstant.ru for work.
When I registered on the system (it was 24.09.2016) I used 1st email address.
Yesterday I changed email address in account settings on my 2st address.  I need it for work. And today I can’t log.

Just use the "reset password" flow which you can get to from the login screen by clicking the "Unable to access your account" link:

Screen Shot 2016-09-27 at 9.35.09 AM.png

You don't need Atlassian's (or anybodies) help for that.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,934 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot