I can't edit my own filters

I am the administrator in Jira and created filters with my account and when I try to edit my filters I get a login page that says

"'Sysadmin' does not have permission to access this page.

If you think this message is wrong, please contact your JIRA administrators."

1 answer

1 accepted

2 votes
Accepted answer

this is a shot in the dark, but what groups does your account belong to? if you don't currently belong to the JIRA-USERS group, add yourself to that group and try again.

I was scratching my head on this one since I couldn't add the Jira-administrators group to the Jira-users group so I had to add the admin account to a group in the jira-users group. This is somewhat confusing since the administrator group should be able to do anything as described in the global permissions section of Jira. Go figure.

Thanks for the info on that. Jira is new here so as an admin I am setting up all dashboards, filters, etc. to get them started out without having to figure a lot of stuff out.

if memory serves, JIRA-USERS helps distinguish between active and inactive users. if JIRA-USERS member, you're active and count against your 50 user license. if not, you're not active and don't count against the license. this is great in the case of someone leaving the company, but you don't want to delete the user. simply remove him from JIRA-USERS and you have that slot back.

as far as admins are concerned, consider the case where a JIRA admin is a member of another department (IT, let's say) who is responsible only for JIRA user management but doesn't use JIRA for issue creation/management. in this case, he would be a member of SYSTEM-ADMIN but not JIRA-USERS which means he can still do his admin stuff but doesn't count against your 50 user license.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,581 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you