Are you using an administrative JIRA account?
To download a JIRA backup file, there's a need to have JIRA Administrator rights, because the download of the backup file also implies in access to the WebDAV.
If you are having trouble solving the problem in your end, then please raise a support request in the Atlassian Cloud project at support.atlassian.com
Thanks and let us know if we can be of any further help!
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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