Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
Are you using an administrative JIRA account?
To download a JIRA backup file, there's a need to have JIRA Administrator rights, because the download of the backup file also implies in access to the WebDAV.
If you are having trouble solving the problem in your end, then please raise a support request in the Atlassian Cloud project at support.atlassian.com
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