Are you using an administrative JIRA account?
To download a JIRA backup file, there's a need to have JIRA Administrator rights, because the download of the backup file also implies in access to the WebDAV.
If you are having trouble solving the problem in your end, then please raise a support request in the Atlassian Cloud project at support.atlassian.com
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Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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