I can't add a specific customer to the Jira Service Desk

This user was previsouly created as Jira Software user. Then it was deactivated and removed from Software. When I'm trying to add him as Jira Service Desk user he is not added. There is no any error either. When I add other users works great.

1 answer

How are you adding him as service desk user?

I have added as I wrote above 1 user successfully. When started to add this specific user, its not adding. I have took 3 user (which also never been created as Jira Software user) and he was added successfully.

Its not the question how I add, if I could add another 2 users, but seems somewhere a bug. If user have been Jira Software user and then have been removed from there and being added as Jira Service Desk.

 

 

Thank you.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot