Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can't add a specific customer to the Jira Service Desk

This user was previsouly created as Jira Software user. Then it was deactivated and removed from Software. When I'm trying to add him as Jira Service Desk user he is not added. There is no any error either. When I add other users works great.

1 answer

How are you adding him as service desk user?

I have added as I wrote above 1 user successfully. When started to add this specific user, its not adding. I have took 3 user (which also never been created as Jira Software user) and he was added successfully.

Its not the question how I add, if I could add another 2 users, but seems somewhere a bug. If user have been Jira Software user and then have been removed from there and being added as Jira Service Desk.



Thank you.

If the user had previously an account, and their account is now disabled, you'll have to re-enable it to add them as customers.

However, for their account to no be licensed (to avoid extra charges) and act exactly as a portal-only customer account would, you can remove their application accesses while granting them access to your site.

Their account should look like this:

Jira Customer Access Only.PNG

Like Andreas Link likes this

Can someone re-share the visual / screenshot here? I keep running into this issue when trying to add customers that use to have licenses. 

Is there a bug tracking this issue? Seems a bit wild this behaviour considering how a customer status is intended for users w/o licenses.

Jira Customer Access Only.PNGHere is the image. I added it back to the original post as well. 


FYI: The original post is what I received from Jira Support when reaching out for help. 

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you