I can´t add Costumers to my Service Desk

joaquin apesteguia November 21, 2014

I can`t find the "invite costumers" in my service desk. I´m the administrator of the proyect.  

I´m in the right path?.

THX

 

Captura de pantalla 2014-11-21 a la(s) 15.28.35.png 

2 answers

0 votes
Paula Silveira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 21, 2014

Hi Joaquin,

Seems like you are using version 1.x pricing.
I don't see Invite Customers button available for this version.
Please check the following links for further information:

On this link you can find an alternative to add customer to Service Desk.

Hope this works for you.

Thanks and regards,
Paula Silveira

joaquin apesteguia November 25, 2014

Hi Paula. How can I get the 2.X pricing? Thaks in advance!

0 votes
Jobin Kuruvilla [Adaptavist]
Rising Star
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November 21, 2014

You need to have the latest version of Service Desk for this. Looks like you have an older version?

joaquin apesteguia November 21, 2014

Thanks for your fast answer!. I´m using the web version.

Juan Peraza November 21, 2014

Hmm?  I noticed my Peoples tab looks the same as Joaquin's.  I don't have the Invite customers button either.  I'm running the latest versions of JIRA (6.3.10) and Service Desk (2.1).

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