I can´t add Costumers to my Service Desk

I can`t find the "invite costumers" in my service desk. I´m the administrator of the proyect.  

I´m in the right path?.

THX

 

Captura de pantalla 2014-11-21 a la(s) 15.28.35.png 

2 answers

0 vote

You need to have the latest version of Service Desk for this. Looks like you have an older version?

Thanks for your fast answer!. I´m using the web version.

Hmm?  I noticed my Peoples tab looks the same as Joaquin's.  I don't have the Invite customers button either.  I'm running the latest versions of JIRA (6.3.10) and Service Desk (2.1).

0 vote

Hi Joaquin,

Seems like you are using version 1.x pricing.
I don't see Invite Customers button available for this version.
Please check the following links for further information:

On this link you can find an alternative to add customer to Service Desk.

Hope this works for you.

Thanks and regards,
Paula Silveira

Hi Paula. How can I get the 2.X pricing? Thaks in advance!

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