I can no longer see the Development Tools

Trying to trouble shoot the reason for this. We have upgraded our dev env to 7.1.2 and stage env to 7.1.9.

I am not sure if this is an issue because of the upgrade, or other possible changes in the environments.

The repo sync between JIRA and GitHub still works, but the users can not see the development tools.

Does anyone know of any known issues?

1 answer

0 vote
Steven Behnke Community Champion Jul 08, 2016

Are they still licensed for JIRA Software?

Do they have explicit permissions to View Developer Tools?


Yes, they are still licensed and View Developer Tools is set in the permissions scheme.

Steven Behnke Community Champion Jul 08, 2016

Unfortunately I am not certain I can assist further. It may be beneficial to open a ticket at https://support.atlassian.com.

In order to see developer tools all permissions need to be in line. Specifically Developer tools are restricted to JIRA Software users and those users that have View Development Tools permissions. If both of those requirements are met there should be no issue.

It may be worthwhile to view the log files and ensure there is no issue when attempting to view an issue that is supposed to have said view.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot